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Frequently Asked Questions

  • How do I shop on your site? Please refer to our How to Shop page.
  • What is the delivery charge? There is a standard £2.95 delivery charge per order no matter how many items you purchase.
  • I live outside the UK, can you deliver to me? No.
  • How long will my order take to get to me? All orders are sent out within 2 working days of receiving payment. We send packages through Royal Mail recorded delivery. We can not guarantee Royal Mail delivery times. If you would like us to use a Next Day delivery service, please email us.
  • Why are your clothes so cheap – are they seconds? No, we never sell seconds, and if you ever receive a faulty item, it will be exchanged or refunded, (see our returns policy). The items are cheaper than you would see them in the shops because they are usually last season’s or surplus stock
  • Why do the clothes have cut, marked or removed labels? By law we have to ‘detag’ brand labels before we sell them so that they cannot be returned to the original manufacturer for a refund.
  • How often do you change your stock? Our stock changes rapidly as we often only hold 2-3 items per size in stock and these items usually can’t be re-ordered, so when they’re gone, they’re gone! Please check back regularly for new additions, or join our mailing list for regular updates on new stock and special offers.
  • What if I order an item and it doesn’t fit or I don’t like it? You can return the item to us within 7 days of delivery, please refer to our Returns Policy for full details, as our returns procedure must be followed in order for an exchange or refund to be authorised.
  • How can I tell that you have received my order? We will send you a confirmation email.
  • How do I pay for my order? All orders placed on the website are paid through Worldpay. This is a secure credit/debit card payment facility. If you would like to pay us by cheque, please email us for more details BEFORE you place your order.
  • How do I know your site and my card details are secure? We’re passionate about the service we offer and that includes our approach to security. Maintaining your privacy is a priority, which is why we use Sage Pay (formerly Protx), a third party payment specialist. They’re the largest independent payment processor in the UK and are compliant to the highest level in payment card industry data security standards (PCI DSS). So you can be assured that all the information you enter is safe and secure. We don’t capture or store your card details and once you have entered your card number into a payment page securely hosted by Sage Pay, all sensitive data is encrypted and sent to the banks for processing. For more information about Sage Pay click here.
  • How do you protect my privacy? Trendy Tadpoles do not share your information with any third party and we will only keep your email address if you give us your express permission. Please refer to our Privacy Policy page for full details.
  • I have a question not covered on this page! Please email us and we will be happy to answer your question personally!